Student Handbook - Grievance Prodcedure

Step 1: A student should attempt to resolve a problem or complaint informally.

Step 2: If a student is unable to reach an informal resolution, then a written grievance should be filed with the appropriate department manager (e.g. Academic Dean, Director of Financial Aid, etc.), citing specifically what is being grieved and stating what specific resolution is requested.

Step 3: If the problem cannot be resolved at the department manager level, the issue is to be forwarded to the department head (e.g. Dean of Academic Affairs, Dean of Student Finance, etc.). It is the responsibility of the student to provide the department head with a copy of the original grievance and any other pertinent information.

Step 4: If the department head is unable to resolve the grievance, then the student may appeal to the University President, whose decision will be final. It is the responsibility of the student to provide the President with a copy of the original grievance and any other pertinent information.

If the complaint cannot be resolved after exhausting DeVry's grievance and appeals procedure, the student may file a complaint with the Arizona State Board for Private Post-secondary Education. The student must contact the State Board for further details.

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